Terms of Service

These Terms of Service ("Terms") are an agreement between Communication 21 Media Group, of Suite 15-04, Menara Tan & Tan, 207 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia, trading as Outreach.asia ("we", "us"), and the business that signs up for or uses the Outreach.asia service ("you", "the Client"). By creating an account, ticking the box to accept, or using the service, you agree to these Terms, the Acceptable Use Policy, the Data Processing Agreement and the Privacy Policy, which form part of them. If you accept for a company, you confirm you are authorised to bind it.

1. The service

Outreach.asia helps businesses find other businesses and contact them. Depending on your package it can: research companies that match the campaigns you set; prepare first messages, follow-ups and answers from statements you approve; send them by email from your mailbox or from our agency mailbox on your behalf, and by WhatsApp from a number you link; read replies and sort them; answer simple replies; and hand conversations to a person. It uses artificial intelligence to research and write. AI can be wrong, so the service holds messages for review, checks them against your approved statements and lets you change or stop them.

2. Your account

• Give accurate information and keep it up to date. Keep your password secret; you are responsible for what is done with your login.
• Tell us at once at wilson@communication21.com if you suspect your account has been misused.
• You must be a business. The service is not for consumers or for contacting consumers.

3. Packages, limits and fees

• Your package sets which features you can use and your limits (for example messages a day, new leads a day and campaigns at once). We may also apply limits that protect deliverability, such as how many messages a new mailbox may send while it warms up.
• Fees, billing period and payment terms are those in your order, quotation or invoice. Unless they say otherwise, fees are payable in advance, are not refundable for a period already started, and exclude taxes, which you pay.
• If a payment is more than 14 days late we may pause sending until it is paid. We will tell you before we do.
• We may change packages and prices for future periods with at least 30 days' notice.

4. Your responsibilities

• Your statements and messages. You confirm that every statement you approve about your business is true and that you may make it. You are responsible for the messages sent on your behalf, including those you let the service write and send automatically.
• Lawful outreach. You are responsible for having a lawful basis to contact the people and businesses in your campaigns, under the laws of your country and of each market you reach, including Malaysia's Personal Data Protection Act 2010 (as amended in 2024), Singapore's Personal Data Protection Act 2012 and Spam Control Act 2007, Thailand's Personal Data Protection Act B.E. 2562, Indonesia's Law No. 27 of 2022 on Personal Data Protection and the Philippines' Data Privacy Act of 2012. The service is built for business-to-business outreach and helps you comply (opt-out in every email, a do-not-contact list, reviews and limits), but it does not give legal advice.
• Your mailbox, numbers and domains. If you connect your own mailbox, WhatsApp number or domain, you confirm you control it and may use it this way, and you keep its settings (such as SPF, DKIM and DMARC) correct.
• WhatsApp. If you link a WhatsApp number by QR code, you understand this uses WhatsApp's linked-device feature, not Meta's official business interface, and that WhatsApp may restrict or ban a number it considers to be sending unwanted messages. You accept that risk. We recommend a number used only for this purpose.
• Acceptable use. You follow the Acceptable Use Policy.

5. Sending on your behalf

When we send from our agency mailbox, messages say they are sent by Outreach.asia on your behalf and carry our postal address and an unsubscribe link. We may pause or limit sending from a shared mailbox, or for your account, if bounces, complaints or other signals put deliverability or other clients at risk.

6. Data

• You own the content you provide (documents, statements, instructions) and the conversations with your prospects. You give us the right to use it to provide and improve the service for you.
• For personal data of your prospects, you are the controller and we are your processor, under the Data Processing Agreement.
• We do not sell your data and do not use your content to train our own models. Our AI providers process it to provide the service, under their terms.
• When an opt-out is received, we keep the contact on a do-not-contact list so they are never contacted again, including by other clients of the service where they asked to stop receiving messages from the service. This list is kept after your account ends.

7. Availability and changes

We aim to keep the service available and to tell you in advance of planned work. We do not guarantee it will be uninterrupted or error-free, that any message will be delivered, or any particular number of leads, replies or meetings. We may improve and change the service; if a change removes a feature of your package, we will tell you and you may end the agreement for the remaining paid period.

8. Suspension and ending

• You may stop at any time by telling us at wilson@communication21.com. Fees already paid are not refunded unless the law requires it.
• We may suspend or end your account at once if you seriously or repeatedly breach these Terms or the Acceptable Use Policy, if your use risks harm to recipients, other clients or the service, or if the law requires it. Otherwise we will give you 30 days' notice.
• After your account ends you may ask, within 30 days, for an export of your data. We then delete your workspace, except the do-not-contact list and records we must keep by law.

9. Liability

• Nothing in these Terms limits liability that cannot be limited by law, including for fraud.
• Neither party is liable for indirect or consequential loss, or loss of profit, revenue, business or goodwill.
• Our total liability in any 12 months is limited to the fees you paid us in those 12 months.
• You will compensate us for claims by third parties (including regulators and recipients) caused by your messages, your statements, your lists or your breach of these Terms or of the law.

10. General

• We may update these Terms. If a change matters, we will ask you to accept the new version before you carry on; until you do, you may stop using the service.
• These Terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur have jurisdiction.
• If a part is found unenforceable, the rest stays in force. These Terms, with the documents they refer to and your order, are the whole agreement about the service.
• Notices to us: wilson@communication21.com and Suite 15-04, Menara Tan & Tan, 207 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia.