Privacy Policy
This policy explains how Communication 21 Media Group, trading as Outreach.asia ("we"), handles personal data about our clients, their users and visitors to our website and app. For how we handle data about the people our clients contact, see the privacy notice for people we contact. We follow Malaysia's Personal Data Protection Act 2010 as amended in 2024 and the data protection laws of the other markets we serve.
What we collect
- Account data: your name, business email, company, password (stored only as a secure hash), and settings.
- Business content: the documents, statements, campaign settings and instructions you give us, and your mailbox, WhatsApp and Telegram connection details (secrets are encrypted).
- Usage data: sign-ins, actions in the app, IP address and browser, used for security and support.
- Billing data: your company's billing details and payment records.
Why we use it
- To provide the service and support you (performing our contract with you).
- To keep the service and your account secure, prevent misuse and keep sending reputations healthy (our legitimate interests).
- To bill you and keep accounting records (legal obligation).
- To tell you about changes and, if you agree, about new features. You can opt out of marketing at any time.
Who we share it with
Our sub-processors, listed on the Sub-processors page, only to run the service. Authorities where the law requires it. A buyer of our business, under the same protections. We do not sell personal data.
Transfers outside Malaysia
Some providers process data outside Malaysia, mainly AI processing in the United States and hosting in Singapore. We transfer data only where the law allows it and with safeguards in our contracts.
How long we keep it
Account data while your account is open and for up to 7 years afterwards where accounting or legal records need it. Usage logs for up to 12 months. Opt-outs and the do-not-contact list, permanently, so that people who asked to stop are never contacted again.
Your rights
You may ask to access, correct or delete your personal data, to receive it in a portable form, to withdraw consent, and to stop direct marketing. Email wilson@communication21.com. We answer within 21 days. If you are not satisfied you may complain to the Personal Data Protection Commissioner of Malaysia, or the authority in your country.
Security and breaches
We protect data with encryption, access controls and separation between clients. If a breach is likely to cause you significant harm, we will tell you and the authorities as the law requires.
Contact
Communication 21 Media Group, Suite 15-04, Menara Tan & Tan, 207 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia. Data protection officer: our data protection officer at wilson@communication21.com.
Cookies
The app uses only the cookies it needs to keep you signed in and to protect forms. It does not use advertising or tracking cookies.